{"id":2504,"date":"2021-01-20T14:40:02","date_gmt":"2021-01-20T13:40:02","guid":{"rendered":"https:\/\/new.xitee.com\/services\/support-infrastructure\/"},"modified":"2021-08-19T10:43:56","modified_gmt":"2021-08-19T08:43:56","slug":"komplexni-it-sluzby","status":"publish","type":"services","link":"https:\/\/xitee.com\/cs\/services\/komplexni-it-sluzby\/","title":{"rendered":"Komplexn\u00ed IT slu\u017eby"},"content":{"rendered":"\n<p>Jakmile je nasazen jak\u00fdkoli kritick\u00fd syst\u00e9m a z\u00e1kazn\u00edci jej za\u010dnou pou\u017e\u00edvat, mus\u00ed b\u00fdt tento syst\u00e9m udr\u017eov\u00e1n a podporov\u00e1n. Hlavn\u00edm c\u00edlem je zajistit, aby syst\u00e9m nad\u00e1le fungoval podle specifikace. Zat\u00edmco softwarov\u00e1 podpora se zab\u00fdv\u00e1 opravou po\u0161kozen\u00e9ho softwaru (nebo \u201echyb\u201c), \u00fadr\u017eba softwaru se zam\u011b\u0159uje na p\u0159id\u00e1v\u00e1n\u00ed dal\u0161\u00edch funkc\u00ed nebo na odstra\u0148ov\u00e1n\u00ed \u201echyb\u201c s n\u00edzkou prioritou, kter\u00e9 nezhor\u0161uj\u00ed design softwaru a u\u017eivatelsk\u00fd komfort.<\/p>\n\n\n\n<p>Na\u0161e spole\u010dnost m\u00e1 odborn\u00e9 znalosti v poskytov\u00e1n\u00ed v\u0161ech t\u0159\u00ed \u00farovn\u00ed podpory. Na\u0161e podpora 1. \u00farovn\u011b je p\u0159ipravena poskytnout v\u00e1m profesion\u00e1ln\u00ed servisn\u00ed odd\u011blen\u00ed s podporou e-mailu nebo na zavol\u00e1n\u00ed. Druh\u00e1 a t\u0159et\u00ed \u00farove\u0148 jsou zde, aby vy\u0159e\u0161ily jak\u00fdkoli probl\u00e9m, kter\u00fd p\u0159ich\u00e1z\u00ed od v\u00e1s nebo monitorovac\u00ed slu\u017eby.<\/p>\n\n\n\n<p>Neimplementujeme pouze monitorov\u00e1n\u00ed, ale stav\u00edme proaktivn\u00ed monitorovac\u00ed syst\u00e9my, kter\u00e9 v\u00e1s mohou varovat, ne\u017e si va\u0161i klienti v\u0161imnou, \u017ee je n\u011bco \u0161patn\u011b. St\u00e1v\u00e1me se tak\u00e9 zodpov\u011bdn\u00fdmi za nouzov\u00e9 z\u00e1lo\u017en\u00ed pl\u00e1ny a podporujeme nasazen\u00ed va\u0161ich nov\u00fdch verz\u00ed. Na\u0161e SLA (dohoda o \u00farovni slu\u017eeb) v\u010detn\u011b reak\u010dn\u00edch dob je pro ka\u017ed\u00e9ho z\u00e1kazn\u00edka individu\u00e1ln\u00ed na z\u00e1klad\u011b konkr\u00e9tn\u00edch pot\u0159eb. V\u0161echny dohodnut\u00e9 KPI (kl\u00ed\u010dov\u00e9 ukazatele v\u00fdkonu) jsou sledov\u00e1ny na\u0161\u00edm n\u00e1strojem pro spr\u00e1vu servisn\u00edho odd\u011blen\u00ed a my v\u00e1m poskytujeme m\u011bs\u00ed\u010dn\u00ed hl\u00e1\u0161en\u00ed.<\/p>\n\n\n\n<p>Na\u0161e spole\u010dnost tak\u00e9 nab\u00edz\u00ed podporu infrastruktury v obl\u00edben\u00fdch cloudech Microsoft Azure a Amazon Web Services (AWS). Krom\u011b implementace a \u00fadr\u017eby cloudov\u00e9 infrastruktury v\u00e1m m\u016f\u017eeme pomoci s automatizac\u00ed proces\u016f. Toho lze dos\u00e1hnout infrastrukturou jako k\u00f3dem s Terraformem nebo podporou spr\u00e1vy konfigurace, kde pou\u017e\u00edv\u00e1me Ansible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zaji\u0161\u0165ujeme pravidelnou \u00fadr\u017ebu Va\u0161eho IT syst\u00e9mu, jeho bezprobl\u00e9mov\u00fd chod, produktivitu a aktualizace.<\/p>\n","protected":false},"featured_media":2505,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[],"industry_category":[],"country":[],"technology":[],"services_category":[199],"class_list":["post-2504","services","type-services","status-publish","has-post-thumbnail","hentry","services_category-komplexni-it-sluzby"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Komplexn\u00ed IT slu\u017eby - xitee<\/title>\n<meta name=\"description\" content=\"M\u00e1me dlouhodob\u00e9 zku\u0161enosti s komplexn\u00ed \u00fadr\u017ebou a podporou r\u016fzn\u00fdch syst\u00e9m\u016f a aplikac\u00ed. 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