Expansion of the digital customer portal ” Meine Gesundheitswelt” (My Health World)
The HBSN group of companies supports the AOK Saxony-Anhalt in the conception, technical development and implementation of a form center – “Formularcenter” within the digital customer portal ” Meine Gesundheitswelt” (My Health World).
“Meine Gesundheitswelt” has been available to AOK customers since February 2020. Within this portal, customers can get additional services which they used reimbursed by the AOK via their individual “Gesundeskonto” (health account) and submit their receipts and invoices for any advance services digitally for billing purposes.
The web-based application “Formularcenter” is another building block in AOK Saxony-Anhalt’s digital customer service offering. With the “Formularcenter”, the AOK offers its customers a large selection of ready-made forms for applying for health insurance benefits, such as the request for care or for the reimbursement of travel costs in medical treatment situations. The corresponding forms are now made available to the insured via the customer portal “Meine Gesundheitswelt”.
With this digital customer service, complicated bureaucratic hurdles are removed for the insured and the application process is made simple, fast and customer-oriented. At the same time, AOK Saxony-Anhalt is fulfilling its legislative obligation to provide administrative services digitally to the citizens in accordance with the German Onlinezugangsgesetz – Online Access Act (OZG).
Insured persons can access the form centre (Formularcenter) directly online via their individual customer account and apply for benefits for themselves or for their family members. The forms are largely pre-filled with the insured person’s already known data. Integrated help functions, explanations in the form of text and sample images for necessary attachments per application and a dynamic behavior of the forms avoid contradictions when filling out the forms and make it easier to apply and check the completeness of the documents. An integrated upload function for necessary attachments to the application is also provided.
These help functions support not only the insured but also the employees of the AOK Saxony-Anhalt in the further processing of the forms. After digital dispatch by the applicants, the forms are automatically forwarded to the oscare® inventory system. For each form, the distribution is individually defined by the AOK and thus the forms are automatically sent to team mailboxes, to the e-file or to the oscare® APD for a direct case creation, depending on the configuration.
The requirements for the application in terms of process flow, data flows and technical implementation were developed and refined by HBSN Consulting together with AOK Saxony-Anhalt. The individual programming and technical implementation was carried out by the xitee team. For the operational monitoring of the system and customer support, the third member of the HBSN group of companies, Health-IT Services, now takes over the maintenance and support of the web application “Formularcenter” together with xitee.
Technologies: Angular 11, RxJS, Jasmine, JIRA, Confluence, Bitbucket, Apache httpd, Selenium, SonarQube